FAQs & Troubleshooting
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150 Results
- 1Can I print from DOS applications?
- 2What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 3The printer status is Offline or Paused.
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7"JAM DUPLEX" error appears on the LCD.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10What driver package format is supported by my Linux distribution?
- 11Cannot print after a Windows 10 update (June 2020)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13How to identify your Operating System (OS).
- 14Change the printer driver settings (Windows/macOS)
- 15The paper is skewed when it's printed.
- 16Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 17What are the expected yields of the consumables?
- 18How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 19What is the BRAdmin Professional software used for?
- 20How do I change the print server password?
- 21I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 22Uninstall printer drivers (Linux)
- 23Delete print jobs from the print queue.
- 24What is the Network Shared printing?
- 25Does NC-2200w work with Windows Vista?
- 26What is a "Generic PCL Driver"?
- 27"JAM REAR" error appears on the LCD. What should I do?
- 28What kind of memory can I use?
- 29Printouts have a curl or wave.
- 30What is UPnP and SSDP?
- 31I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 32What can happen if the wrong paper is used in your machine.
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 34How can I print envelopes?
- 35What is APIPA?
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 39I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 40I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 41Pre-Required Procedures (Linux)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47I cannot print from my computer via USB.
- 48What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 49I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 50Printouts have toner specks.