FAQs & Troubleshooting
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122 Results
- 1How can I print envelopes?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I load A5 paper?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5Change the printer driver settings (Windows/macOS)
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7What is the BRAdmin Professional software used for?
- 8How do I install additional memory?
- 9I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Replace the toner cartridge.
- 12Cannot print after a Windows 10 update (June 2020)
- 13When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15The printer status is Offline or Paused.
- 16Functions supported in the Windows 7 built-in drivers
- 17What is the life of the consumables?
- 18My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 19The paper is creased.
- 20Windows 10 Support Information
- 21A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 22I cannot print from my computer via network. (For Macintosh)
- 23How do I replace the Print Head Cartridge?
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25How to identify your Operating System (OS).
- 26What is the Network Shared printing?
- 27I cannot print from my computer via USB.
- 28I cannot print from my computer via network. (For Windows)
- 29I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 33Uninstall the drivers. (Mac OS X 10.5)
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 36How do I factory reset the print server?
- 37The printer stopped receiving data half way through the print job. What should I do?
- 38What is the recommended paper?
- 39Can I buy any MICR toner?
- 40I am using the Windows driver. How can I change or save the 2-sided(Duplex) Print setting?
- 41My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 42"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 43I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 44How can I activate/deactivate the Toner Save Mode?
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46What is the difference between the toner cartridge and the drum unit?
- 47I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 48Discover the MAC address of the Brother network card
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50Where can I get the drivers and utilities that work with Mac OS X 10.6?