FAQs & Troubleshooting
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148 Results
- 1Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 2JAM REAR
- 3Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 4Can I use AirPrint with my Brother machine?
- 5The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 6DRUM STOP
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8How do I print a Test page?
- 9Print command (LPR) (Linux)
- 10A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 11Change the printer driver settings (Windows/macOS)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13CARTRIDGE ERROR
- 14Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 15PRINT OVERRUN
- 16White lines or bands or ribbing appear across the page
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18Uninstall the Brother Software and Drivers (Windows)
- 19Turn the Toner Save Mode on or off.
- 20The downloaded driver's name is different from my machine's name. (Linux)
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22The driver installation finished successfully but I cannot print. (Linux)
- 23I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 24To install the printer driver easily using a tool. (Linux)
- 25The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 26Clean the paper pick-up roller.
- 27The print speed is very slow when I use XML Paper Specification Printer Driver.
- 28When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 29Poor fixing
- 30When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32White lines down the page
- 33What do the LED indications mean?
- 34Can I buy any MICR toner?
- 35Print on both sides of the paper (Auto 2-sided/duplex Printing).
- 36Hollow print
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43Cannot print after a Windows 10 update (June 2020)
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 48Large characters are printed incorrectly. (Linux)
- 49Print command (cupswrapper) (Linux)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)