FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 5When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8Can I print from or scan to Android™ Smartphone?
- 9Printouts have wrinkles or creases.
- 10What can happen if the wrong paper is used in your machine.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 13The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15Change the printer driver settings (Windows/macOS)
- 16My Brother machine misfeeds paper.
- 17I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 18What kind of paper can I use?
- 19Output sheets are completely black.
- 20Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 21Cannot print after a Windows 10 update (June 2020)
- 22The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 23What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 24Does NC-2200w work with Windows Vista?
- 25How can I install the Web BRAdmin on Windows Server 2003?
- 26Printouts have a curl or wave.
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28Can I print from DOS applications?
- 29Can I print using the IPP protocol on Windows XP?
- 30How do I factory reset the print server?
- 31What is the BRAdmin Professional software used for?
- 32How do I change the print server password?
- 33How do I disable the APIPA protocol?
- 34What is the recommended paper?
- 35White spots appear in areas of dense black printing.
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37I cannot print from my computer via network. (For Windows)
- 38In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 39Print a Printer Settings page.
- 40Printouts have toner specks.
- 41I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 42The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 43Replace the toner cartridge
- 44How do I print envelopes from the manual feed slot in Windows® applications?
- 45I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48Uninstall printer drivers (Linux)
- 49Pre-Required Procedures (Linux)
- 50The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).