FAQs & Troubleshooting
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203 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 3How do I install the Lower Tray Unit? (LT-500)
- 4The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Can I print from or scan to Android™ Smartphone?
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8I cannot print from the MP Tray. Why?
- 9What kind of USB cable should I use?
- 10What kind of memory can I use?
- 11The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 12Delete print jobs from the print queue.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Functions supported in the Windows 7 built-in drivers
- 15JAM DUPLEX
- 16What is Status Monitor and how can I turn it on/off?
- 17What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 18What is the BRAdmin Professional software used for?
- 19How do I install additional memory? (DIMM)
- 20Where do I find the complete User's Guide?
- 21The printed letters are slanted, positioned incorrectly.
- 22Print command (LPR) (Linux)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24How to identify your Operating System (OS).
- 25A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 26The paper is skewed when it's printed.
- 27COVER OPEN
- 28The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 29Where do I find a Parallel or USB interface cable?
- 30How can I install the Web BRAdmin on Windows Server 2003?
- 31The printer prints unexpectedly or it prints garbage.
- 32The printer cannot print full pages of a document. An error message PRINT OVERRUN appears.
- 33JAM TRAY 1
- 34Printouts have a curl or wave.
- 35White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 36Can I print from DOS applications?
- 37Can I print using the IPP protocol on Windows XP?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 40What is the printable area per page?
- 41All print jobs are aborted and nothing is printed. (Linux)
- 42I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44When printing with monochrome laser printer, the print position shifts. (Linux)
- 45I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47The printer status is Offline or Paused.
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50FACE UP OPEN