FAQs & Troubleshooting
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171 Results
- 1The printer status is Offline or Paused.
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3How do I change the print server password?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6The machine does not print anything.
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8How can I change the IP address?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10How do I perform a factory reset?
- 11What can happen if the wrong paper is used in your machine.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Change the printer driver settings (Windows/macOS)
- 15Functions supported in the Windows 7 built-in drivers
- 16What kind of labels and transparencies can I use?
- 17I cannot print from Mac OS X.
- 18The printer prints unexpectedly or it prints garbage.
- 19Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 20I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 21Can I print from DOS applications?
- 22How do I factory reset the print server?
- 23Uninstall printer drivers (Linux)
- 24I cannot print from my computer via USB.
- 25I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 26When do I need to upgrade the printer memory?
- 27Black toner marks appear across the page.
- 28Cannot print after a Windows 10 update (June 2020)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30Windows 10 Support Information
- 31Delete print jobs from the print queue.
- 32The paper is skewed when it's printed.
- 33The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 34How do I monitor the status of the printer?
- 35How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 36Using the PING command to troubleshoot problems.
- 37Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 38Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 39Why are the alarm and data lights blinking?
- 40Why does the Drum LED light?
- 41I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43Printouts have a curl or wave.
- 44Printouts have wrinkles or creases.
- 45I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 46When trying to print from Mac OS® X the print queue is stopped.
- 47When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 48White spots appear in areas of dense black printing.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)