FAQs & Troubleshooting
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156 Results
- 1The printer status is Offline or Paused.
- 2What kind of envelopes should I avoid?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7The printed letters are slanted, positioned incorrectly.
- 8I cannot install the driver when using the Driver Install Tool. (Linux)
- 9Print command (LPR) (Linux)
- 10Delete print jobs from the print queue.
- 11I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 12Functions supported in the Windows 7 built-in drivers
- 13I cannot print from Mac OS X.
- 14The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 15How do I perform a factory reset?
- 16What is a "Generic PCL Driver"?
- 17What kind of paper can I use?
- 18Printouts have a curl or wave.
- 19Printouts have wrinkles or creases.
- 20Can I print from DOS applications?
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 24The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26What is a file server based network and do Brother printers work in that type of environment?
- 27The machine does not print anything.
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29Replace the drum unit.
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33Cannot print after a Windows 10 update (June 2020)
- 34My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 35I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 39I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 40I am unable to print from a client PC to a printer on a print server. (Linux)
- 41I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 42To install the printer driver easily using a tool. (Linux)
- 43When printing with monochrome laser printer, the print position shifts. (Linux)
- 44Pre-Required Procedures (Linux)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47What is the difference between the toner cartridge and the drum unit?
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49I cannot print from my computer via USB.
- 50Where can I get the drivers and utilities that work with Mac OS X 10.6?