FAQs & Troubleshooting
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128 Results
- 1The machine does not print anything.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What kind of labels and transparencies can I use?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5The printer status is Offline or Paused.
- 6I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7What driver package format is supported by my Linux distribution?
- 8Large characters are printed incorrectly. (Linux)
- 9The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 10What kind of paper should I avoid?
- 11How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 12What kind of USB cable should I use?
- 13The printer prints unexpectedly or it prints garbage.
- 14Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 15What kind of memory can I use?
- 16The printed letters are slanted, positioned incorrectly.
- 17Windows 10 Support Information
- 18Paper Feed Problems
- 19Where do I find a Parallel or USB interface cable?
- 20Uninstall the printer drivers (For Windows)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Cannot print after a Windows 10 update (June 2020)
- 23I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 24Uninstall printer drivers (Linux)
- 25Open the Control Panel (For Windows)
- 26How to identify your Operating System (OS).
- 27Can I print from or scan to Android™ Smartphone?
- 28Change the printer driver settings (Windows/macOS)
- 29Functions supported in the Windows 7 built-in drivers
- 30Why are the alarm and data lights on?
- 31My Brother machine misfeeds paper.
- 32Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 33Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 34Lines appears across the page.
- 35What can happen if the wrong paper is used in your machine.
- 36When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 37When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Print command (cupswrapper) (Linux)
- 40I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 41I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 42What is the difference between the toner cartridge and the drum unit?
- 43Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 44How can I use the BRAdmin Professional Software to View and change printer information?
- 45None of the LEDs illuminate.
- 46When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 47How can I change the IP address using the ARP and PING commands?
- 48When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 49I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)