FAQs & Troubleshooting
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142 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How to use the Round frame (PRPRFK1) [Video instructions]
- 3How to use the magnetic sash frame (PRMS360 / PRMS360AP) [Video instructions]
- 4How to set up the cap frame driver. [Video instructions]
- 5Maintenance (Clean the hook) [ Video ]
- 6How to use the the versatile magnetic frame [Video instructions]
- 7Introducing Brother My Stitch Monitor application
- 8The App shows the message "No Supported Machines Found".
- 9"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 10"Stop while needle bar case transferring." message appears on the LCD. What does it mean?
- 11How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 12Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 13"This pattern cannot combine." message appears on the LCD. What does it mean?
- 14How to Embroider on Clothes. [Video instructions]
- 15"Needle bar case position error" message appears on the LCD. What does it mean?
- 16Multiple data cannot be transferred to the machine at once
- 17"The SSID and Network Key are incorrect." message appears on the LCD. What does it mean?
- 18"Cannot recognize the data for the selected pattern. The data may be corrupted. Please turn off the power and turn on again." message appears on the LCD. What does it mean?
- 19How do I attach or remove the embroidery frame?
- 20Maintenance (Oiling the machine)
- 21Data cannot be saved to the machine
- 22Data cannot be transferred even though the machine number has been input. (M5622201)
- 23How to link accounts
- 24How to change the displayed language
- 25How to connect your machine and transfer data to Artspira
- 26The monitoring app on the smart device receives the notification items I do not need.
- 27The App shows the message "Settings screen".
- 28The bobbin thread breaks.
- 29How do I adjust the tension of the upper thread ?
- 30I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 31E92001 appears on the Artspira app screen.
- 32M4345001 appears on the Artspira app screen.
- 33There is no machine that can be transferred
- 34How to unsubscribe from Artspira
- 35Introducing the Brother Artspira application
- 36"Includes a special pattern that cannot be saved to external memory. Save the pattern in the machine’s memory." message appears on the LCD. What does it mean?
- 37"Cannot connect to the PC. Please check the network connection." message appears on the LCD. What does it mean?
- 38"Can not find the positioning mark, please set the frame to the previous position." message appears on the LCD. What does it mean?
- 39How to find the security information (SSID and network key) for your home network
- 40"Cannot communicate between PC and machine. Please check the USB cable connections to run the Link application." message appears on the LCD. What does it mean?
- 41The needle threader cannot be used.
- 42Although the thread is not broken, a broken thread error occurs and the machine stops.
- 43"Trimming sensor error." message appears on the LCD. What does it mean?
- 44"Press the unlock key to unlock the machine." message appears on the LCD. What does it mean?
- 45"OK to revert to previous color changes?" message appears on the LCD. What does it mean?
- 46How do I wind the bobbin?
- 47"Failed to save file." message appears on the LCD. What does it mean?
- 48Maintenance (Clean the hook)
- 49"Not enough space. Delete some patterns or use a different USB media." message appears on the LCD. What does it mean?
- 50"Needle threader is in threading position." message appears on the LCD. What does it mean?