FAQs & Troubleshooting
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256 Results
- 1Curled
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Replace Toner
- 4When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6White lines down the page
- 7Black lines down the page
- 8Setup and use Brother PC-FAX receiving
- 9Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 15Page skewed
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Can I use AirPrint with my Brother machine?
- 18Change the quality of the faxes I send (Fax Resolution).
- 19Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 20How do I make my faxed documents lighter or darker? (Fax Contrast)
- 21How many times will my Brother machine automatically redial a busy number?
- 22Manual Feed
- 23Store numbers on my Brother machine for easy dialing from the PC.
- 24Drum End Soon
- 25Can I print from or scan to Android™ Smartphone?
- 26Jam Rear
- 27Replace Drum
- 28Ghost
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Delete print jobs from the print queue.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32How to identify your Operating System (OS).
- 33I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 34The printer status is Offline or Paused.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 37Store numbers on my Brother machine for easy dialing from the control panel.
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39What kind of paper can I use?
- 40What is Distinctive Ring and how do I program it?
- 41Curled or wavy
- 42Wrinkles or creases
- 43Confirm that a FAX I sent was received correctly
- 44What is the recommended paper?
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Open the "Scanners and Cameras" and Properties.
- 47Scan a document in Windows 8 and Windows 10.
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50Pre-Required Procedures (Linux)