FAQs & Troubleshooting
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120 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 4What driver package format is supported by my Linux distribution?
- 5Change or delete an existing One Touch or Speed Dial number.
- 6Functions supported in the Windows 7 built-in drivers
- 7When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Delete print jobs from the print queue.
- 10I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14Uninstall the drivers. (Mac OS X 10.5)
- 15Windows 10 Support Information
- 16Open the Control Panel (For Windows)
- 17Can I print from or scan to Android™ Smartphone?
- 18Store One Touch and Speed Dial numbers on my Brother machine for easy dialing.
- 19What is Distinctive Ring and how do I program it?
- 20How do I clean the Scanner to improve the copy or fax quality?
- 21Why doesn't the machine answer when receiving a call?
- 22What can happen if the wrong paper is used in your machine.
- 23I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 24Vertical streaks appear in my copies.
- 25I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 26What is the difference between the toner cartridge and the drum unit?
- 27How do I program the date and time?
- 28I cannot install the driver when using the Driver Install Tool. (Linux)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Print command (LPR) (Linux)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32When printing with monochrome laser printer, the print position shifts. (Linux)
- 33Pre-Required Procedures (Linux)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Change the printer driver settings (Windows/macOS)
- 39The paper is skewed when it's printed.
- 40Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 41Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 42Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 43The machine does not print anything.
- 44Where can I find the serial number for my unit?
- 45Where is the full User's Guide? I can't find enough information in the paper manual.
- 46Can I buy any MICR toner?
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Print command (cupswrapper) (Linux)
- 50I am unable to print from a client PC to a printer on a print server. (Linux)