FAQs & Troubleshooting
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229 Results
- 1Paper Jam
- 2(Video) Load A4/Letter paper
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 5The printer status is Offline or Paused.
- 6Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 7Ink Low
- 8Wireless setup is requesting a WPS PIN to complete the setup
- 9(Video) Fill the ink tanks
- 10Ink Box Full / InkBox Full
- 11Add your Brother machine with AirPrint (macOS)
- 12Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 13Check the Print Quality
- 14(Video) Load an Envelope (Manual Feed Slot)
- 15Paper Size Mismatch / Size Mismatch
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17(Video) Set up your Brother machine
- 18Setup a Brother machine on a wireless (Wi-Fi) network.
- 19Printing/ Scanning with a mobile device
- 20(Video) Connect telephone line and power cords
- 21"Offline" appears on the Status Monitor.
- 22How to identify your Operating System (OS).
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 25Print as a Poster (Windows®)
- 26Unable to Print XX
- 27Reset Your Brother Machine
- 28Uninstall the Brother Software and Drivers (Windows)
- 29Change the Print Setting Options When Having Printing Problems
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32Loading paper in the manual feed slot.
- 33One or more of my colors are not printing (blank).
- 34Where is the USB/Ethernet port on the machine?
- 35I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 36What is the recommended paper?
- 37What is the default password for my Brother machine?
- 38(Video) Unpack your Brother machine
- 39What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40Refill Ink
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42Brother iPrint&Scan cannot find my Brother machine (macOS)
- 43Set up your Brother machine on a wireless network.
- 44I cannot print on a wireless (Wi-Fi) network (Windows)
- 45Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47I cannot make borderless prints.
- 48No Paper / No Paper Fed
- 49Manual Feed
- 50I cannot print from my computer via USB.