FAQs & Troubleshooting
![]() |
Popular |
172 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Is my Brother machine compatible with Windows Vista?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Scan and save a document in PDF format (Scan to File)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6What is the recommended paper?
- 7Windows 7 Support Information
- 8Which E-mail packages are compatible with ControlCenter3?
- 9Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 10I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 11Uninstall the drivers. (Mac OS X 10.5)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Delete print jobs from the print queue.
- 14The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 19I am using Windows. When I print a document, the printed page is blank. What should I do?
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21How do I clean the corona wire?
- 22Replace the drum unit.
- 23I cannot install the driver when using the Driver Install Tool. (Linux)
- 24I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 25Configure the Scan to Email Feature (Linux)
- 26Cannot print after a Windows 10 update (June 2020)
- 27My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 28How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30Can I use AirPrint with my Brother machine?
- 31How to identify your Operating System (OS).
- 32I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 40How do I clean white or black spots on printed documents?
- 41How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 42When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 43How do I clear paper jams inside the machine?
- 44Where can I find my Brother machine's serial number?
- 45How do I clear the message "MFC is Busy" or "Connect Failure"?
- 46When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 47When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 48Where do I find manuals for my Brother machine?
- 49What driver package format is supported by my Linux distribution?
- 50Large characters are printed incorrectly. (Linux)