FAQs & Troubleshooting
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191 Results
- 1Is my Brother machine compatible with Windows Vista?
- 2I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4What driver package format is supported by my Linux distribution?
- 5How to identify your Operating System (OS).
- 6The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9Where can I get FaceFilter Studio and what can I do with this application?
- 10I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 11Pre-Required Procedures (Linux)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16How do I know which side up my photo paper should be in the tray?
- 17How do I clear Machine Error 46?
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19How do I load 10 x 15 Glossy paper into my machine?
- 20Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 21Can I print using only the black ink cartridge when the Color cartridges have run out?
- 22Which E-mail packages are compatible with ControlCenter3?
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24When I print, the pages are smudged with ink. What should I do?
- 25I'm using Macintosh. What is the PreScan option used for?
- 26Why can't I print when an ink cartridge is empty?
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 28Windows 7 Support Information
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Configure the Scan to Email Feature (Linux)
- 31When I print images, the quality is not good (Linux)
- 32I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 33I cannot scan when using SELinux (Security-Enhanced Linux)
- 34The edge of glossy paper is smudged.
- 35Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 38I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 39Can third party ink be used to refill the ink cartridges?
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41Scan a document in Mac OS X 10.7.
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Important points for specifying the scan area (Linux)
- 50Uninstall Scan-key-tool. (Linux)