FAQs & Troubleshooting
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181 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3I cannot print using FLe tape and get an error message.
- 4How to install the rechargeable Li-ion battery (optional)
- 5I cannot connect my machine to the wireless network.
- 6Where can I download the latest P-touch Editor for Mac?
- 7Where can I find the IP addresses of my computer and the printer?
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 10Where can I find the printer's network settings, such as IP address?
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 13How to charge the rechargeable Li-ion battery
- 14How can I create a barcode label? (iPrint&Label)
- 15How do I clean / maintain my printer?
- 16I cannot print using a HSe cassette.
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18What iOS mobile application can I use?
- 19Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 20Where can I download Brother iPrint&Label? (iPrint&Label)
- 21What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 22Power Supply
- 23I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 24Installing the software
- 25Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 26The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28How to delete the registry information and files related to the printer driver
- 29How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 30How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 31(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 32Where can I find my Brother printer's serial number?
- 33I cannot establish a connection using Wireless Direct.
- 34Poor print quality when printing on narrow labels. (iPrint&Label)
- 35Can I use the app with my iPad? (iPrint&Label)
- 36How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 37How do I reset network setting?
- 38P-touch Editor crashes when I open it on my Mac.
- 39The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 40(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41Using the Communication Settings (for Windows)
- 42The tape got jammed or stuck in the printer.
- 43How can I print using Portrait? (iPrint&Label)
- 44Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 45If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 46The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 47What is the Label List? (P-touch Editor 5.x for Windows)
- 48Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 49How to install Brother software on a computer not connected to the Internet
- 50How to create serialized tubes / labels