FAQs & Troubleshooting
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69 Results
- 1Replace Roller
- 2Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3Configuring frequently-used scan settings on your computer.
- 4Multifeed
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6Duplex (two-sided) scan
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 11Replace Pad
- 12How to identify your Operating System (OS).
- 13When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 14Out of Memory
- 15How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 16The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 17I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 18What driver package format is supported by my Linux distribution?
- 19Paper suitable for scanning
- 20Scan Unable
- 21Pre-Required Procedures (Linux)
- 22I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 26How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 27Clean the scanner
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Configure the Scan to Email Feature (Linux)
- 30Command List of brscan. (Linux)
- 31Uninstall the scanner driver. (Linux)
- 32Windows 10 Support Information
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Changing scan settings in ControlCenter.
- 35What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 36A horizontal line appears at the top of the scanned image.
- 37My Brother machine sound level is high while scanning documents.
- 38Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 39Open the "Scanners and Cameras" and Properties.
- 40Clean the Separation Pad
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42Unusable Device
- 43Service Call
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 46Important points for specifying the scan area (Linux)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 49Install PaperPort™ 12SE onto Windows 10.
- 50Install Presto!® BizCard® onto Windows 10.