FAQs & Troubleshooting
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363 Results
- 15129/03/2017Use the Universal Printer Driver for PCL
- 15229/03/2017Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 15301/03/2017Document Jam
- 15424/11/2016Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 15517/08/2016Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15617/08/2016Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15717/08/2016Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 15815/07/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 15925/03/2016A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 16025/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16125/03/2016Windows 10 Support Information
- 16225/03/2016Possible solutions for print quality issues
- 16325/03/2016Combine multiple scanned documents into a single file with PaperPort™
- 16425/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16525/03/2016A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16625/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16725/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 16825/03/2016Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 16925/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 17025/03/2016Print a web page from iPrint&Scan when using an Android™ mobile device.
- 17125/03/2016Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 17225/03/2016Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 17325/03/2016Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 17425/03/2016Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 17525/03/2016What is the difference between the toner cartridge and the drum unit?
- 17625/03/2016Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17725/03/2016Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 17825/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 17925/03/2016Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 18025/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 18125/03/2016What is the Network Shared printing?
- 18225/03/2016Supported models of Universal Printer Driver for PCL
- 18325/03/2016Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 18425/03/2016Scan Unable xx
- 18525/03/2016Discover the MAC address of the Brother network card
- 18625/03/2016Can I print from or scan to Android™ Smartphone?
- 18725/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 18824/03/2016When I scan a document using ControlCenter, the scanned file size is too big.
- 18924/03/2016Print Unable or Print Unable XX
- 19024/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19124/03/2016Is my Brother machine compatible with third party print servers?
- 19224/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 19324/03/2016I cannot scan via USB. (Mac OS X)
- 19424/03/2016Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 19524/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 19624/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 19724/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 19824/03/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 19924/03/2016Scan a document in Mac OS X 10.7.
- 20024/03/2016Drum End Soon