FAQs & Troubleshooting
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192 Results
- 151I cannot print from my computer via USB.
- 152Change the printer driver settings (Windows/macOS)
- 153When I scan a document using ControlCenter, the scanned file size is too big.
- 154TONER ENDED
- 155The printer status is Offline or Paused.
- 156I am sharing my Brother machine. I can print but cannot scan.
- 157I can print but cannot scan via network. (For Mac)
- 158I can print but cannot scan via network. (For Windows)
- 159Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 160Scan and save a document in PDF format for Windows (Scan to File)
- 161Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 162I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 163I cannot scan via USB. (Mac OS X)
- 164Scan multiple pages into one file instead of each scan being saved as a separate file.
- 165I'm having an issue with the print quality.
- 166Check the remaining life of my Brother machine's drum.
- 167What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 168How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 169Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 170Toner Low
- 171When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 172When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 173Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 174Scan a document in Mac OS X 10.7.
- 175Scan a document in Windows 8 and Windows 10.
- 176When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 177The keys on the control panel do not respond or triple beep when I press them.
- 178Drum End Soon
- 179Uninstall the drivers. (macOS 13 or greater)
- 180Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 181Jam Inside
- 182Where can I find my Brother machine's serial number?
- 183I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 184I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 185The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 186Can I use non-Brother or third party supplies with the Brother machine?
- 187What is the BRAdmin Professional software used for?
- 188What is the recommended paper?
- 189Uninstall the Brother Software and Drivers (Windows)
- 190Print the Network Configuration Report
- 191Turn the Toner Save mode on or off
- 192Black lines down the page