FAQs & Troubleshooting
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191 Results
- 101Copy on Both Sides of the Paper (2-sided Copy)
- 102Why doesn't my Brother machine have a dial tone?
- 103Verify if the Brother machine has a dial tone
- 104The keys on the control panel do not respond or triple beep when I press them.
- 105Clean the corona wire
- 106Cannot print after a Windows 10 update (June 2020)
- 107Where can I download Brother iPrint&Scan application for Mac?
- 108Important points for specifying the scan area (Linux)
- 109Uninstall the scanner driver. (Linux)
- 110I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 111Send a fax using PC-FAX with LPD/LPRng (Linux)
- 112Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 113I cannot save a file downloaded from the Brother support website (For Windows)
- 114A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 115Combine multiple scanned documents into a single file with PaperPort™
- 116"Offline" appears on the Status Monitor.
- 117Open the "Scanners and Cameras" and Properties.
- 118Scan a document and e-mail it as an attachment (For Macintosh)
- 119Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 120Clean the paper pick-up roller
- 121Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 122Uninstall the drivers. (macOS 13 or greater)
- 123I am experiencing problems sending a fax.
- 124I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 125Clean the scanner to improve the copy or fax quality.
- 126Envelope creases
- 127The faxes I send are always received with a black vertical line down the page.
- 128Can I use non-Brother or third party supplies with the Brother machine?
- 129What can happen if the wrong paper is used in your machine.
- 130What is the recommended paper?
- 131I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 132Configure and use PC-FAX (CUPS) (Linux)
- 133Configure the Scan to Email Feature (Linux)
- 134Configure and use the Scan Key Tool (Linux)
- 135Scan using XSane or GIMP (Linux)
- 136My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 137"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 138How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 139I am unable to print from a client PC to a printer on a print server. (Linux)
- 140Firewall port requirements of the Scan Key Tool (Linux)
- 141I cannot install the Brother printer driver (macOS 11 or later)
- 142Windows 10 Support Information
- 143When copying one side of a two-sided document, the printed copy shows both sides of the document.
- 144Unpack your Brother machine
- 145Scan a document and e-mail it as an attachment. (For Windows)
- 146When I scan a document using ControlCenter, the scanned file size is too big.
- 147Clean the drum unit
- 148My Brother machine has no power.
- 149Scan a document in Windows 8 and Windows 10.
- 150Print a report that will show a listing of faxes I sent and received.