FAQs & Troubleshooting
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227 Results
- 101The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 102Large characters are printed incorrectly. (Linux)
- 103When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 104I am unable to print from a client PC to a printer on a print server. (Linux)
- 105I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 106I get a TS error when trying to print on a wireless network.
- 107Install PaperPort™ 12SE onto Windows 10.
- 108I cannot save a file downloaded from the Brother support website (For Windows)
- 109Protect your Brother machine against unauthorised access over the network
- 110How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 111Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 112Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 113Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 114Load photo paper
- 115How to identify your Operating System (OS).
- 116Loading paper in the manual feed slot.
- 117Unable to Scan AX
- 118Ink Absorber Full
- 119The edge of glossy paper is smudged.
- 120I cannot print from my computer via USB.
- 121Change the printer driver settings (Windows/macOS)
- 122When I scan a document using ControlCenter, the scanned file size is too big.
- 123Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 124Scan multiple pages into one file instead of each scan being saved as a separate file.
- 125Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 126Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 127My Brother machine feeds multiple sheets of paper at a time.
- 128I'm using Windows XP. I cannot scan with the USB cable.
- 129Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 130Transfer faxes to the PC when my machine has a mechanical issue.
- 131When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 132What is Distinctive Ring and how do I program it?
- 133How do I clean the Scanner to improve the copy or fax quality?
- 134The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 135Reset the network settings to the factory default.
- 136I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 137Scan using XSane or GIMP (Linux)
- 138When I print images, the quality is not good (Linux)
- 139"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 140When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 141I installed scan-key-tool, but it does not work. (Linux)
- 142Important points for specifying the scan area (Linux)
- 143Uninstall the scanner driver. (Linux)
- 144Uninstall Scan-key-tool. (Linux)
- 145How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 146I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 147Firewall port requirements of the Scan Key Tool (Linux)
- 148Printing result in Windows Photo Viewer is light.
- 149Use the Network Connection Repair Tool (Windows)
- 150Check the firmware version.