FAQs & Troubleshooting
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245 Results
- 101When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 102Uninstall the drivers. (Mac OS X 10.5)
- 103Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 104What is Distinctive Ring and how do I program it?
- 105How do I clean the Scanner to improve the copy or fax quality?
- 106Improve poor print quality.
- 107Why are the faxes I send always received with a black vertical line down the page?
- 108I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 109I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 110Can I still receive faxes or calls when the machine is switched off?
- 111Configure the Scan to Email Feature (Linux)
- 112I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 113Paper size settings are unavailable when I print from OpenOffice (Linux)
- 114I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 115Print command (LPR) (Linux)
- 116When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 117I cannot scan when using SELinux (Security-Enhanced Linux)
- 118I installed scan-key-tool, but it does not work. (Linux)
- 119When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 120When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 121I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 122Uninstall printer drivers (Linux)
- 123How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 124Open the Control Panel (For Windows)
- 125The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 126A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 127Do I need a telephone line to send and receive faxes with my Brother machine?
- 128When I scan a document using ControlCenter, the scanned file size is too big.
- 129"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 130How do I receive faxes when the Brother machine is in Manual Mode?
- 131When I print photos, the color quality is not good.
- 132Scan a document from the Windows Vista Photo Gallery
- 133When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 134I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 135I'm using Outlook address book for PC-FAX sending. When I click on the "Address Book" button in the FAX Sending dialog box, an error message is shown and I cannot open the Outlook Address Book.
- 136The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 137How do I start ControlCenter3?
- 138Change the user interface of ControlCenter3
- 139Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 140Scan an image and insert it in a Windows XP application
- 141Scan a document from a Windows Vista application
- 142Scan a document from a Windows XP application
- 143Glossy Paper does not feed correctly. What can I do?
- 144When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 145After I installed Sun JavaVM, some applications will not work correctly.
- 146How do I clear the message "INK EMPTY" from the display?
- 147Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 148How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 149Where can I find my Brother machine's serial number?
- 150How do I clear the message "MFC is Busy" or "Connect Failure"?