FAQs & Troubleshooting
![]() |
Popular |
235 Results
- 101When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 102Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 103Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 104Open the "Scanners and Cameras" and Properties.
- 105Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 106Can I print from or scan to Android™ Smartphone?
- 107Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 108Gray background
- 109Configure the Scan to Email Feature (Linux)
- 110I installed scan-key-tool, but it does not work. (Linux)
- 111When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 112Uninstall the scanner driver. (Linux)
- 113How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 114Scan a document using Brother iPrint&Scan. (macOS only)
- 115Install PaperPort™ 12SE / 14SE (Windows)
- 116Install PaperPort™ 12SE onto Windows 10.
- 117Windows 10 Support Information
- 118How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 119(Video) Set up your Brother machine
- 120(Video) Load an Envelope (Manual Feed Slot)
- 121Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 122I am sharing my Brother machine. I can print but cannot scan.
- 123Clean the scanner to improve the copy or fax quality.
- 124Wrinkles or creases
- 125Uninstall the Brother Software and Drivers (Windows)
- 126I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 127What kind of envelopes and labels are recommended for printing?
- 128Check the firmware version.
- 129Protect your Brother machine against unauthorised access over the network
- 130The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 131Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 132Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 133I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 134The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 135Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 136Scan and save a document in PDF format for Windows (Scan to File)
- 137Scan a document into PaperPort™ using the TWAIN driver
- 138My Brother machine has no power.
- 139White spots or black spots at 94 mm (3.7 in.) intervals
- 140I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 141Envelope creases
- 142Lines across the page
- 143White lines across the page
- 144What is the recommended paper?
- 145I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 146Large characters are printed incorrectly. (Linux)
- 147To install the printer driver easily using a tool. (Linux)
- 148Uninstall printer drivers (Linux)
- 149Update the Driver or Firmware for your Brother machine
- 150I cannot view the HTML format manual (web manual).