FAQs & Troubleshooting
![]() |
Latest |
277 Results
- 10123/05/2019Forward a fax to another fax machine when my machine has a mechanical problem.
- 10203/04/2019Important points you need to confirm before configuring your Brother machine for a wireless network.
- 10307/03/2019What is Brother iPrint&Scan?
- 10404/02/2019(Video) Fill the ink tanks
- 10504/02/2019(Video) Connect the cords
- 10604/02/2019(Video) Load A4/Letter paper
- 10704/02/2019(Video) Unpack your Brother machine
- 10804/02/2019(Video) Set up your Brother machine
- 10929/01/2019When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 11029/01/2019When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 11129/01/2019Command List of brscan. (Linux)
- 11229/01/2019Uninstall the scanner driver. (Linux)
- 11329/01/2019Uninstall Scan-key-tool. (Linux)
- 11424/01/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 11524/01/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 11624/01/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 11724/01/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 11821/01/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11920/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 12027/11/2018When I make a copy the image or text is cut off.
- 12126/11/2018Make copies using my Brother machine.
- 12226/11/2018Wrong Paper Size / Wrong Paper / Paper Size Mismatch
- 12314/11/2018I am sharing my Brother machine. I can print but cannot scan.
- 12413/11/2018Locate files scanned with ControlCenter2 (For Macintosh)
- 12508/11/2018Scan a document and e-mail it as an attachment. (For Windows)
- 12608/11/2018Scan a document and e-mail it as an attachment (For Macintosh)
- 12708/11/2018Scan a text document and convert it into a text file (For Windows)
- 12808/11/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12903/09/2018Make a two-sided copy of an ID card.
- 13003/08/2018Connect your Brother machine to your mobile device via a wireless router or access point.
- 13102/08/2018Print the WLAN report
- 13223/07/2018Use the Network Connection Repair Tool (Windows)
- 13305/03/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 13401/02/2018Choose receive mode.
- 13518/01/2018Check the firmware version.
- 13627/10/2017Can I transfer faxes to the PC when my machine has a mechanical problem?
- 13708/09/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 13807/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13916/11/2016My machine does regular cleaning cycles in the night. How can I correct this?
- 14017/08/2016Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 14117/08/2016Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 14217/08/2016Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 14315/07/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 14425/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14525/03/2016Windows 10 Support Information
- 14625/03/2016Combine multiple scanned documents into a single file with PaperPort™
- 14725/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14825/03/2016A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14925/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15025/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.