FAQs & Troubleshooting
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286 Results
- 10127/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 10201/04/2016I'm using Macintosh. What is the PreScan option used for?
- 10325/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10425/03/2016Verify the Brother machine connected to the Wired Network (For Macintosh)
- 10525/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10625/03/2016What is the difference between the toner cartridge and the drum unit?
- 10725/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 10825/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 10925/03/2016What is the Network Shared printing?
- 11025/03/2016Discover the MAC address of the Brother network card
- 11125/03/2016Can I print from or scan to Android™ Smartphone?
- 11225/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 11324/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11424/03/2016Is my Brother machine compatible with third party print servers?
- 11524/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11624/03/2016I cannot scan via USB. (Mac OS X)
- 11724/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11824/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 11924/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12024/03/2016Scan a document in Mac OS X 10.7.
- 12124/03/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 12223/03/2016What can happen if the wrong paper is used in your machine.
- 12323/03/2016What is the BRAdmin Professional software used for?
- 12421/04/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12517/12/2014When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 12615/12/2014Set up my Brother machine to forward the received faxes to another location.
- 12725/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12820/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 12919/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13012/11/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13119/09/2014Why doesn't my Brother machine have a dial tone?
- 13219/09/2014Scan a document in Mac OS X 10.6.
- 13305/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 13420/02/2014Check the firmware version.
- 13507/02/2014PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 13629/01/2014Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 13729/01/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 13827/01/2014How do I set up a group for broadcasting faxes?
- 13927/01/2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 14027/01/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 14127/01/2014How do I replace the OPC belt cartridge?
- 14227/01/2014How can I clean the inside of the machine?
- 14327/01/2014"Paper Jam C" error appears on the LCD. What should I do?
- 14427/01/2014"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 14527/01/2014How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 14627/01/2014How do I install the Optional Lower Tray Unit?
- 14727/01/2014How do I replace the fuser unit?
- 14817/01/2014Change the user interface of ControlCenter3
- 14917/01/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15017/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP