FAQs & Troubleshooting
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278 Results
- 10116/08/2018I can print but cannot scan via network. (For Macintosh)
- 10210/08/2018I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 10330/07/2018I cannot print from my computer via network. (For Windows)
- 10427/07/2018I can print but cannot scan via network. (For Windows)
- 10527/07/2018The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 10605/07/2018Windows 7 Support Information
- 10727/10/2017I cannot print from my computer via network. (For Macintosh)
- 10827/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 10901/04/2016I'm using Macintosh. What is the PreScan option used for?
- 11025/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11125/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11225/03/2016What is the difference between the toner cartridge and the drum unit?
- 11325/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 11425/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 11525/03/2016What is the Network Shared printing?
- 11625/03/2016Can I print from or scan to Android™ Smartphone?
- 11725/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 11824/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11924/03/2016Is my Brother machine compatible with third party print servers?
- 12024/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12124/03/2016I cannot scan via USB. (Mac OS X)
- 12224/03/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 12324/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 12424/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12524/03/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 12623/03/2016What can happen if the wrong paper is used in your machine.
- 12723/03/2016What is the BRAdmin Professional software used for?
- 12821/04/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12917/12/2014Change the quality of the faxes I send (Fax Resolution).
- 13017/12/2014Set the Brother machine to prevent public access to certain features.
- 13115/12/2014How can I prevent public users from changing the settings of my Brother machine?
- 13225/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13320/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 13419/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13512/11/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13619/09/2014Why doesn't my Brother machine have a dial tone?
- 13718/06/2014How can I improve poor print quality ?
- 13805/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 13920/02/2014Check the firmware version.
- 14007/02/2014PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 14129/01/2014Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 14229/01/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 14327/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 14427/01/2014"Paper Jam Inside" error appears on the LCD. What should I do?
- 14527/01/2014"Paper Jam Rear" error appears on the LCD. What should I do?
- 14627/01/2014"Paper Jam Tray" error appears on the LCD. What should I do?
- 14727/01/2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 14827/01/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 14927/01/2014When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 15020/01/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)