FAQs & Troubleshooting
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185 Results
- 101Open the Control Panel (For Windows)
- 102What is the difference between the toner cartridge and the drum unit?
- 103Is my Brother machine compatible with third party print servers?
- 104I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 105I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 106In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 107Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 108Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 109Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 110Why does the display read "Cover Open"?
- 111I cannot install the driver when using the Driver Install Tool. (Linux)
- 112Configure and use the Scan Key Tool (Linux)
- 113My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 114The downloaded driver's name is different from my machine's name. (Linux)
- 115Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 116Large characters are printed incorrectly. (Linux)
- 117I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 118When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 119I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 120I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 121I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 122To install the printer driver easily using a tool. (Linux)
- 123Windows 10 Support Information
- 124Install the built-in drivers (For Windows 8 and Windows 10)
- 125The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 126Windows 7 Support Information
- 127I cannot scan via USB. (Mac OS X)
- 128How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 129Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 130Scan an image and insert it in a Windows XP application
- 131Scan a document from a Windows XP application
- 132How do I program the date and time?
- 133How can I re-install the drivers?
- 134What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 135Why doesn't the machine answer when receiving a call?
- 136What does "COMM.ERROR" on the LCD display mean?
- 137I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 138When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 139When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 140I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 141Replace the toner cartridge.
- 142I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 143I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 144Vertical streaks appear in my copies.
- 145I'm using Macintosh®. What are the settings in the Scanner window used for?
- 146I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 147Paper size settings are unavailable when I print from OpenOffice (Linux)
- 148The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 149I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 150The driver installation finished successfully but I cannot print. (Linux)