FAQs & Troubleshooting
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324 Results
- 51The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 52The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 53Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 54Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 55Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 56Supported models of Universal Printer Driver for PCL
- 57How do I make my copied images lighter or darker?
- 58I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 59Scan multiple pages into one file instead of each scan being saved as a separate file.
- 60I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 61Is my Brother machine compatible with Windows Vista?
- 62How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 63When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 64When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 65I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 66Configure the Scan to Email Feature (Linux)
- 67The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 68My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 69The downloaded driver's name is different from my machine's name. (Linux)
- 70"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 71I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 72I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 73When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 74I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 75Delete a network scanner entry. (Linux)
- 76I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 77I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 78I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 79Send a fax using PC-FAX with LPD/LPRng (Linux)
- 80When printing with monochrome laser printer, the print position shifts. (Linux)
- 81Use the Network Connection Repair Tool (Windows)
- 82Install the built-in drivers (For Windows 8 and Windows 10)
- 83When I try to feed a document from the ADF (automatic document feeder), it misfeeds or the corner of the paper bends.
- 84Verify if the Brother machine has a dial tone
- 85What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 86I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 87Scan a document from the Windows Vista Photo Gallery
- 88I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 89What are supported file formats for the direct print feature?
- 90All the covers on the Brother machine are securely closed, however the message "Cover is Open" is displayed on the LCD. How do I clear this message?
- 91How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 92How do I clean the drum unit?
- 93When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 94When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 95Set up a Group for Broadcasting faxes.
- 96How do I clean the laser scanner window?
- 97Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 98Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 99I am experiencing problems sending a fax.
- 100How do I clean the scanner to improve the copy or fax quality?