FAQs & Troubleshooting
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290 Results
- 51When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 52Uninstall Scan-key-tool. (Linux)
- 53I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 54I am unable to print from a client PC to a printer on a print server. (Linux)
- 55Protect your Brother machine against unauthorised access over the network
- 56The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 57The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 58I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 59Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 60The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 61When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 62How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 63When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 64My Brother machine has no power.
- 65I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 66I'm scanning multiple pages to be emailed to one email address using Scan to Email from the Brother Control Center 2.0. An email message is being created for each page.
- 67"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 68When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 69Uninstall the drivers. (Mac OS X 10.5)
- 70How do I program the date and time?
- 71My FAX/MFC will not Dial. Why?
- 72Can I print using the IPP protocol on Windows XP?
- 73I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 74When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 75How do I factory reset the print server?
- 76I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 77I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 78Scan using XSane or GIMP (Linux)
- 79The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 80I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 81Print command (LPR) (Linux)
- 82Important points for specifying the scan area (Linux)
- 83I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 84I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 85When printing with monochrome laser printer, the print position shifts. (Linux)
- 86Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 87What is the difference between the toner cartridge and the drum unit?
- 88Set the Brother machine to prevent public access to certain features.
- 89Can I print from or scan to Android™ Smartphone?
- 90Can I print from and scan to iPhone, iPod touch and iPad?
- 91When I scan a document using ControlCenter, the scanned file size is too big.
- 92I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 93Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 94I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 95How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 96Scan an image and insert it in a Windows XP application
- 97When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 98I am experiencing problems receiving faxes. What can I do?
- 99My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 100Uninstall the drivers. (Mac OS X 10.6 - macOS 12)