FAQs & Troubleshooting
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320 Results
- 51Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 52I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 53I cannot print from my computer via USB.
- 54When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 55I am asked to enter a password when starting the Remote Setup application. What is the password?
- 56How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 57Can I transfer faxes to the PC when my machine has a mechanical problem?
- 58Why doesn't the machine answer when receiving a call?
- 59I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 60The downloaded driver's name is different from my machine's name. (Linux)
- 61When I print photos, the color quality is not good.
- 62Change the user interface of ControlCenter3
- 63I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 64I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 65I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 66I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 67Cannot print after a Windows 10 update (June 2020)
- 68I cannot save a file downloaded from the Brother support website (For Windows)
- 69"Offline" appears on the Status Monitor.
- 70I cannot find some option in the Printing preferences. (For Windows)
- 71A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 72Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 73The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 74The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 75Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 76Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 77I still receive the error message "Paper Jam" after I removed the jammed paper.
- 78I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 79Which E-mail packages are compatible with ControlCenter3?
- 80I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 81Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 82Uninstall the drivers. (Mac OS X 10.5)
- 83What is Distinctive Ring and how do I program it?
- 84I'm using Macintosh. What is the PreScan option used for?
- 85Configure and use PC-FAX (CUPS) (Linux)
- 86Configure and use the Scan Key Tool (Linux)
- 87Scan using XSane or GIMP (Linux)
- 88I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 89My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 90The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 91The driver installation finished successfully but I cannot print. (Linux)
- 92Use the Network Connection Repair Tool (Windows)
- 93Open the Status Monitor
- 94Windows 7 Support Information
- 95When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 96Set the date and time
- 97What is MFL-Pro Suite Software?
- 98I cannot install the driver when using the Driver Install Tool. (Linux)
- 99I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 100I cannot send a fax using PC-FAX (Windows 10)