FAQs & Troubleshooting
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143 Results
- 51Cannot print after a Windows 10 update (June 2020)
- 52The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 53Delete print jobs from the print queue.
- 54Open the Control Panel (For Windows)
- 55Install the built-in drivers (For Windows 8 and Windows 10)
- 56The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 57How to identify your Operating System (OS).
- 58The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 59Do I need a telephone line to send and receive faxes with my Brother machine?
- 60I cannot print from my computer via USB.
- 61Change the printer driver settings (Windows/macOS)
- 62The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 63The printer status is Offline or Paused.
- 64I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 65Functions supported in the Windows 7 built-in drivers
- 66I can receive a fax, but cannot receive a telephone call.
- 67Windows 7 Support Information
- 68Is my Brother machine compatible with third party print servers?
- 69Why doesn't my Brother machine have a dial tone?
- 70Verify if the Brother machine has a dial tone
- 71I cannot scan via USB. (Mac OS X)
- 72I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 73I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 74How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 75Scan a document from the Windows Vista Photo Gallery
- 76When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 77How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 78When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 79I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 80I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 81Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 82Scan an image and insert it in a Windows XP application
- 83Scan a document from a Windows Vista application
- 84I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 85When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 86The keys on the control panel do not respond.
- 87When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 88Can I print a report that will show a listing of faxes I sent and received?
- 89I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 90Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 91How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 92How do I store received faxes in memory?
- 93The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 94The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 95I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 96My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 97Uninstall the drivers. (Mac OS X 10.5)
- 98Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 99I am experiencing problems sending a fax, what can I do?
- 100Where can I find the serial number for my unit?