FAQs & Troubleshooting
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245 Results
- 51Uninstall the drivers. (Mac OS X 10.5)
- 52What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 53Why doesn't the machine answer when receiving a call?
- 54When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 55When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 56When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 57Can I still receive faxes or calls when the machine is switched off?
- 58Why can't I print when an ink cartridge is empty?
- 59Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 60I cannot install the driver when using the Driver Install Tool. (Linux)
- 61Configure the Scan to Email Feature (Linux)
- 62I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 63The downloaded driver's name is different from my machine's name. (Linux)
- 64Large characters are printed incorrectly. (Linux)
- 65The driver installation finished successfully but I cannot print. (Linux)
- 66When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 67When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 68Delete a network scanner entry. (Linux)
- 69Important points for specifying the scan area (Linux)
- 70Configure scan settings without administrator privileges (Linux)
- 71I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 72To install the printer driver easily using a tool. (Linux)
- 73Windows 10 Support Information
- 74How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 75Open the Control Panel (For Windows)
- 76The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 77Open the "Scanners and Cameras" and Properties.
- 78A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 79Send a PC-FAX
- 80I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 81I can receive a fax, but cannot receive a telephone call.
- 82Windows 7 Support Information
- 83"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 84I cannot scan via USB. (Mac OS X)
- 85Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 86I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 87I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 88The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 89I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 90Scan a document in Mac OS X 10.6.
- 91Scan an image and insert it in a Windows XP application
- 92"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 93When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 94When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 95When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 96How do I clear the message "INK EMPTY" from the display?
- 97Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 98How do I clean the Scanner to improve the copy or fax quality?
- 99How do I replace the Ink Cartridge?
- 100When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?