FAQs & Troubleshooting
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272 Results
- 51I'm using Macintosh. What is the PreScan option used for?
- 52Why can't I print when an ink cartridge is empty?
- 53Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 54While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 55I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 56The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 57Send a fax using PC-FAX with LPD/LPRng (Linux)
- 58Open the Control Panel (For Windows)
- 59Open the "Scanners and Cameras" and Properties.
- 60The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 61I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 62I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 63When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 64I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 65The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 66Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 67I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 68I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 69I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 70Paper size settings are unavailable when I print from OpenOffice (Linux)
- 71I cannot scan when using SELinux (Security-Enhanced Linux)
- 72I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 73ControlCenter3 displays a blank screen at startup (Windows)
- 74Windows 10 Support Information
- 75Check the firmware version.
- 76Install the built-in drivers (For Windows 8 and Windows 10)
- 77The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 78Change the printer driver settings (Windows/macOS)
- 79How many times will my Brother machine automatically redial a busy number?
- 80I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 81Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 82Can I print using only the black ink cartridge when the Color cartridges have run out?
- 83I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 84When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 85When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 86I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 87When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 88I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 89Which E-mail packages are compatible with ControlCenter3?
- 90Can third party ink be used to refill the ink cartridges?
- 91When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 92I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 93When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 94I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 95I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 96What kind of Media Adapter can I use?
- 97How can I clear the "INK EMPTY" message?
- 98I am experiencing problems sending a fax.
- 99How do I clean the Scanner to improve the copy or fax quality?
- 100Is there any way to view how much ink is remaining?