FAQs & Troubleshooting
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212 Results
- 51I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 52Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 53The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 54Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 55Select Receive mode.
- 56Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 57Jam Tray
- 58Black lines down the page
- 59When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 60Open the Control Panel (For Windows)
- 61A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 62Receive faxes on the computer for Windows (PC-FAX Receive)
- 63Clean the Drum Unit.
- 64Scan using XSane or GIMP (Linux)
- 65I cannot print using my Brother machine on a wireless network (Mac)
- 66Windows 10 Support Information
- 67Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 68Download a file from the "Downloads" section and save it to Windows 8 computer.
- 69What is Brother iPrint&Scan?
- 70The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 71Scan a document and e-mail it as an attachment. (For Windows)
- 72Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 73Change the printer driver settings (Windows/macOS)
- 74When I scan a document using ControlCenter, the scanned file size is too big.
- 75No Drum
- 76Fuser Error or Self-Diagnostic
- 77No Toner
- 78I can print but cannot scan via network. (For Mac)
- 79I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 80I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 81What is the "Station ID" and how do I set it?
- 82The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 83Uninstall Scan-key-tool. (Linux)
- 84How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 85Access Web Based Management
- 86A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 87"Offline" appears on the Status Monitor.
- 88A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 89Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 90Important points you need to confirm before configuring your Brother machine for a wireless network.
- 91I am sharing my Brother machine. I can print but cannot scan.
- 92What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 93Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 94The keys on the control panel do not respond or triple beep when I press them.
- 95Where can I find my Brother machine's serial number?
- 96The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 97Reset the network settings to the factory default
- 98I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 99Cannot print after a Windows 10 update (June 2020)
- 100Large characters are printed incorrectly. (Linux)