FAQs & Troubleshooting
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153 Results
- 51How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 52Where do I find a Parallel or USB interface cable?
- 53I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 54I'm using Mac OS® X 10.3. I cannot print to my printer that is connected to an Apple Airport Extreme Base Station. I am using the PCL printer driver ver.1.00. How can I print?
- 55Uninstall the drivers. (Mac OS X 10.5)
- 56The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 57Replace the drum unit.
- 58I cannot install Brother drivers on Debian 10 or later (Linux)
- 59I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 60Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 61The driver installation finished successfully but I cannot print. (Linux)
- 62I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 63I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 64I want to print using CUPS while keeping SELinux enabled. (Linux)
- 65Windows 10 Support Information
- 66Install the built-in drivers (For Windows 8 and Windows 10)
- 67The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 68I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 69Can I print from or scan to Android™ Smartphone?
- 70Can I print from and scan to iPhone, iPod touch and iPad?
- 71Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 72I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 73Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 74Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 75Paper Feed Problems
- 76What kind of paper should I avoid?
- 77How do I check the driver version on a Mac®?
- 78How do I check the driver version in Windows® NT 4.0?
- 79None of the LEDs illuminate.
- 80How do I turn off the Status Monitor using the USB port?
- 81When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 82I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 83In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 84How do I print a Test page?
- 85Why are the ready and alarm lights blinking?
- 86Why does the Drum LED light?
- 87What is a file server based network and do Brother printers work in that type of environment?
- 88Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 89Black toner marks appear across the page.
- 90White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 91I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 92What do the LED indications mean?
- 93What can happen if the wrong paper is used in your machine.
- 94When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 95When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 96My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 97Print on envelopes.
- 98The printed letters are slanted, positioned incorrectly.
- 99Output sheets are completely black.
- 100My machine prints 2-sided when I select 1-sided printing in the driver (Linux)