FAQs & Troubleshooting
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110 Results
- 5123/12/2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 5227/11/2020How do I print vertically?
- 5327/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 5413/11/2020Printing is not possible. (P-touch Editor5.3 for Mac)
- 5507/10/2020How do I use a template? (P-touch Editor 5.1 for Mac)
- 5607/10/2020How do I use a template? (P-touch Editor 5.0 for Mac)
- 5704/09/2020When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 5804/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5926/08/2020How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 6014/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 6109/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 6212/06/2020The tape got jammed or stuck in the printer.
- 6304/06/2020When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 6402/06/2020I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 6502/06/2020The display remains blank after the power is turned on.
- 6628/05/2020The printed label contains blank horizontal lines.
- 6719/05/2020I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 6819/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 6919/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 7019/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 7118/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 7213/05/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 7313/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 7427/04/2020How do I clear the display?
- 7521/04/2020How do I print multiple lines and how many lines can I print?
- 7607/04/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 7707/04/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 7806/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 7931/03/2020The fabric tape became detached after washing.
- 8027/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8116/03/2020How do I set tape margins and what features are they?
- 8213/03/2020How do I change the character size?
- 8305/03/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 8411/12/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 8506/12/2019The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 8603/12/2019The tape does not cut well.
- 8724/07/2019How do I make a label with a barcode?
- 8820/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 8912/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 9018/01/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 9117/01/2019The driver downloaded from the website cannot be installed.
- 9214/12/2018I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 9314/12/2018I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 9429/11/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 9516/08/2018Can my printer use TZ/TZe tapes?
- 9631/07/2018Why doesn't my machine turn on when Power key is pressed?
- 9721/02/2018How do I reset the machine to the default settings?
- 9822/12/2017The top and base layers of the laminated tape are misaligned.
- 9919/05/2017Which brands of Ni-MH rechargeable batteries do you recommend?
- 10015/05/2017I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.