FAQs & Troubleshooting
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143 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51Wrong Toner or Wrong Toner Cartridge
- 52I get a TS error when trying to print on a wireless network.
- 53Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 54How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 55(Video) Document is Jammed in the Top of the ADF Unit
- 56The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 57Media Type Mismatch or Media Mismatch
- 58I cannot save a file downloaded from the Brother support website (For Windows)
- 59Check the firmware version.
- 60Protect your Brother machine against unauthorised access over the network
- 61I cannot find some option in the Printing preferences. (For Windows)
- 62Discover the MAC address of the Brother network card
- 63I cannot print from my computer via USB.
- 64Change the printer driver settings (Windows)
- 65Cannot Print ##
- 66Self-Diagnostic
- 67Toner Ended
- 68No Toner
- 69I cannot scan via network.
- 70Manual Feed
- 71Toner Low or Prepare New Toner Cartridge
- 72My Brother machine has no power.
- 73When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 74I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 75A security warning appears when accessing Web Based Management via HTTPS.
- 76Configure and use the Scan Key Tool (Linux)
- 77The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 78I installed scan-key-tool, but it does not work. (Linux)
- 79Command List of brscan. (Linux)
- 80"Offline" appears on the Status Monitor. (Windows)
- 81What is the difference between the toner cartridge and the drum unit?
- 82Important points you need to confirm before configuring your Brother machine for a wireless network.
- 83Supported models of Universal Printer Driver for PCL
- 84Where can I find my Brother machine's serial number?
- 85Ghosting images
- 86I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 87I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 88I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 89Add your Brother machine with AirPrint (macOS)
- 90I cannot print full-page photos or images using Email Print.
- 91I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 92I cannot install Brother drivers on Debian 10 or later (Linux)
- 93Configure the Scan to Email Feature (Linux)
- 94Check the remaining ink or toner level (Linux)
- 95When I print images, the quality is not good (Linux)
- 96My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 97The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 98Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 99The driver installation finished successfully but I cannot print. (Linux)
- 100When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)