FAQs & Troubleshooting
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183 Results
- 51I cannot make borderless prints.
- 52I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 53Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 54Delete print jobs from the print queue.
- 55No Ink Cartridge
- 56Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 57When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 58When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 59My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 60I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 61Low Temperature
- 62Create or view a XML Paper Specification document
- 63Out of Memory
- 64I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 65I cannot install Brother drivers on Debian 10 or later (Linux)
- 66Scan a document using Brother iPrint&Scan. (macOS only)
- 67Install the built-in drivers (For Windows 8 and Windows 10)
- 68Uninstall the Brother Software and Drivers (Windows)
- 69To install the printer driver easily using a tool. (Linux)
- 70"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 71Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 72Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 73Download a file from the "Downloads" section and save it to Windows 8 computer.
- 74Wrong Ink Color
- 75When I scan a document using ControlCenter, the scanned file size is too big.
- 76Wrong Paper Size
- 77How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 78Scan a document in Mac OS X 10.7.
- 79Scan a document from a Windows Vista application
- 80When I print, the pages are smudged with ink.
- 81I'm using Macintosh. What is the PreScan option used for?
- 82I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 83After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 84When I make a copy the image or text is cut off.
- 85Scan an image and insert it in a Windows XP application
- 86"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 87Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 88I cannot view the HTML format manual (web manual).
- 89I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 90Open the "Scanners and Cameras" and Properties.
- 91Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 92High Temperature
- 93Scan and save a document in PDF format for Macintosh (Scan to File)
- 94My machine does regular cleaning cycles in the night. How can I correct this?
- 95When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 96Make a two-sided copy. (Duplex)
- 97Scan a document in Mac OS X 10.6.
- 98Scan a document using "Scanner and Camera Wizard" in Windows XP
- 99Glossy Paper does not feed correctly.
- 100Clean the Scanner to improve the copy or fax quality.