FAQs & Troubleshooting
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238 Results
- 51I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 52When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 53What is the BRAdmin Professional software used for?
- 54I'm using Macintosh®. What are the settings in the Scanner window used for?
- 55Load paper.
- 56My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 57Configure the Scan to Email Feature (Linux)
- 58When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 59Check the firmware version.
- 60The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 61When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 62I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 63I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 64The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 65I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 66What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 67I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 68I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 69The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 70My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 71Large characters are printed incorrectly. (Linux)
- 72Print command (LPR) (Linux)
- 73I cannot scan when using SELinux (Security-Enhanced Linux)
- 74I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 75When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 76Uninstall the scanner driver. (Linux)
- 77Print command (cupswrapper) (Linux)
- 78All print jobs are aborted and nothing is printed. (Linux)
- 79I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 80I want to print using CUPS while keeping SELinux enabled. (Linux)
- 81Uninstall printer drivers (Linux)
- 82Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 83How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 84I cannot print from my computer via USB.
- 85Change the printer driver settings (Windows/macOS)
- 86When I scan a document using ControlCenter, the scanned file size is too big.
- 87The printer status is Offline or Paused.
- 88I can print but cannot scan via network. (For Macintosh)
- 89Check the IP addresses of your PC and the Brother machine
- 90I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 91When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 92How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 93I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 94Which E-mail packages are compatible with ControlCenter3?
- 95I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 96Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 97Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 98Scan an image and insert it in a Windows XP application
- 99What are the recommended specifications for the paper I should use on my product?
- 100How do I clean white or black spots on printed documents?