FAQs & Troubleshooting
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190 Results
- 51I cannot install the driver when using the Driver Install Tool. (Linux)
- 52The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 53Uninstall Scan-key-tool. (Linux)
- 54Configure scan settings without administrator privileges (Linux)
- 55I want to print using CUPS while keeping SELinux enabled. (Linux)
- 56Windows 10 Support Information
- 57Scan and save a document in PDF format (Scan to File)
- 58When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 59I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 60When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 61I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 62Configure and use the Scan Key Tool (Linux)
- 63Scan using XSane or GIMP (Linux)
- 64Paper size settings are unavailable when I print from OpenOffice (Linux)
- 65My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 66The downloaded driver's name is different from my machine's name. (Linux)
- 67I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 68The driver installation finished successfully but I cannot print. (Linux)
- 69Print command (LPR) (Linux)
- 70I installed scan-key-tool, but it does not work. (Linux)
- 71All print jobs are aborted and nothing is printed. (Linux)
- 72I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 73I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 74To install the printer driver easily using a tool. (Linux)
- 75Uninstall printer drivers (Linux)
- 76Firewall port requirements of the Scan Key Tool (Linux)
- 77Install the built-in drivers (For Windows 8 and Windows 10)
- 78Open the "Scanners and Cameras" and Properties.
- 79How to identify your Operating System (OS).
- 80A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 81I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 82The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 83I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 84The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 85Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 86When I print photos, the color quality is not good.
- 87When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 88Can I print using only the black ink cartridge when the Color cartridges have run out?
- 89When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 90Is my Brother machine compatible with Windows Vista?
- 91Which E-mail packages are compatible with ControlCenter3?
- 92Can third party ink be used to refill the ink cartridges?
- 93When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 94I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 95Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 96When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 97When I print, the pages are smudged with ink. What should I do?
- 98The keys on the control panel do not respond.
- 99I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 100Uninstall the drivers. (Mac OS X 10.2 - 10.4)