FAQs & Troubleshooting
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105 Results
- 51I cannot save a file downloaded from the Brother support website (For Windows)
- 52Check the firmware version.
- 53Open the Control Panel (For Windows)
- 54The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 55How to identify your Operating System (OS).
- 56Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 57I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 58Discover the MAC address of the Brother network card
- 59Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 60I cannot scan from my computer via network. (For Windows)
- 61Check the IP addresses of your PC and the Brother machine
- 62I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 63I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 64When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 65Check your machine's IP Address or Node Name
- 66The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 67I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 68Uninstall the Brother Software and Drivers (Windows)
- 69I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 70Uninstall the scanner driver. (Linux)
- 71Pre-Required Procedures (Linux)
- 72I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 73Windows 10 Support Information
- 74A horizontal line appears at the top of the scanned image.
- 75Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 76Verify the Brother machine connected to the Wireless Network (For Windows)
- 77The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 78Open the "Scanners and Cameras" and Properties.
- 79Clean the Separation Pad
- 80Important points you need to confirm before configuring your Brother machine for a wireless network.
- 81Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 82I cannot scan from my computer via network. (For Macintosh)
- 83What is WEP?
- 84What is Infrastructure mode?
- 85Scan a document in Windows 8 and Windows 10.
- 86Clean the scanner
- 87Scan using XSane or GIMP (Linux)
- 88Command List of brscan. (Linux)
- 89Important points for specifying the scan area (Linux)
- 90I get a TS error when trying to scan on a wireless network.
- 91Scan from the Brother iPrint&Scan application using Windows Phone.
- 92Verify the Brother machine connected to the Wired Network (For Macintosh)
- 93Verify the Brother machine connected to the Wired Network (For Windows)
- 94Scanning with the Cloud
- 95Printing/ Scanning with a mobile device
- 96Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 97Scan and save documents to the Android™ mobile devices using my Brother machine.
- 98Setting up the Web icon (Brother Web Connect) function.
- 99I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 100Unable to Scan XX