FAQs & Troubleshooting
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185 Results
- 51The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 52How do I program the date and time?
- 53Why doesn't the machine answer when receiving a call?
- 54When trying to print from Mac OS® X the print queue is stopped.
- 55When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 56When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 57When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 58I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 59I'm using Macintosh®. What are the settings in the Scanner window used for?
- 60My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 61I cannot install Brother drivers on Debian 10 or later (Linux)
- 62Configure the Scan to Email Feature (Linux)
- 63I installed scan-key-tool, but it does not work. (Linux)
- 64When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 65Print command (cupswrapper) (Linux)
- 66How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 67Install the built-in drivers (For Windows 8 and Windows 10)
- 68Can I print from or scan to Android™ Smartphone?
- 69The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 70I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 71Where is the full User's Guide? I can't find enough information in the paper manual.
- 72Can I buy any MICR toner?
- 73I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 74I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 75Paper size settings are unavailable when I print from OpenOffice (Linux)
- 76The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 77Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 78Command List of brscan. (Linux)
- 79Uninstall Scan-key-tool. (Linux)
- 80How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 81Configure scan settings without administrator privileges (Linux)
- 82I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 83I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 84Firewall port requirements of the Scan Key Tool (Linux)
- 85Do I need a telephone line to send and receive faxes with my Brother machine?
- 86Change the printer driver settings (Windows/macOS)
- 87I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 88Functions supported in the Windows 7 built-in drivers
- 89When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 90I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 91I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 92Scan a document from the Windows Vista Photo Gallery
- 93Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 94How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 95When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 96I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 97In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 98Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 99Scan an image and insert it in a Windows XP application
- 100How can I clear the "PAPER JAM" error message?