FAQs & Troubleshooting
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192 Results
- 51Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 52I cannot print using my Brother machine on a wireless network (Windows)
- 53Unpack your Brother machine
- 54The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 55I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 56Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 57Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 58I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 59Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 60I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 61I cannot print from my computer via USB.
- 62Change the printer driver settings (Windows/macOS)
- 63Cartridge Error
- 64Is my Brother machine compatible with third party print servers?
- 65I cannot scan via USB. (Mac OS X)
- 66Uninstall the drivers. (macOS 13 or greater)
- 67I can see some steam or moisture from the vents when printing.
- 68What is the Network Shared printing?
- 69I am sharing my Brother machine. I can print but cannot scan.
- 70Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 71The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 72I cannot install the driver when using the Driver Install Tool. (Linux)
- 73The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 74Where can I download Brother iPrint&Scan application for Mac?
- 75My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 76The downloaded driver's name is different from my machine's name. (Linux)
- 77The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 78Wireless setup is requesting a WPS PIN to complete the setup
- 79I cannot print using my Brother machine on a wireless network (Mac)
- 80I cannot save a file downloaded from the Brother support website (For Windows)
- 81"Offline" appears on the Status Monitor.
- 82I cannot find some option in the Printing preferences. (For Windows)
- 83The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 84Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 85Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 86Open the "Scanners and Cameras" and Properties.
- 87Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 88The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 89Discover the MAC address of the Brother network card
- 90I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 91When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 92The keys on the control panel do not respond or triple beep when I press them.
- 93How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 94Open the Control Panel (For Windows)
- 95Install the built-in drivers (For Windows 8 and Windows 10)
- 96A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 97Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 98Important points you need to confirm before configuring your Brother machine for a wireless network.
- 99Scan and save a document in PDF format for Windows (Scan to File)
- 100I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.