FAQs & Troubleshooting
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165 Results
- 1Use Remote Update to download files to your printer from an FTP server
- 2What methods can I use to configure wireless settings?
- 3When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 4The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 5What is P-touch Update Software?
- 6The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 7Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 8The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 9How do I transfer label or slip templates?
- 10Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 11Where can I find the printer's network settings, such as IP address?
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13How do I transfer label templates with P-touch Transfer Express?
- 14How do I reset Wi-Fi® setting?
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16How do I connect the printer to my computer via Wi-Fi® using an access point?
- 17How to identify the printer's firmware version
- 18P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 19How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 20This printer is not detected when establishing a Bluetooth® connection.
- 21Using the Printer Setting Tool (for Windows)
- 22How do I connect the printer to my computer using a USB cable?
- 23How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 24I cannot print after updating the firmware or font data.
- 25The driver installation finished successfully but I cannot print. (Linux®)
- 26I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 27Print free-length labels with the set length (Linux®)
- 28When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 29How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31What iOS mobile application can I use?
- 32How to connect to a DC power socket (Optional)
- 33When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 34How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 35Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 36I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 37Uninstalling the printer drivers (Linux®)
- 38Creating a label with GIMP (Linux®)
- 39I cannot print labels when the Active Docking Station / Charging Cradle is connected.
- 40How do I connect my computer to the printer using the Wireless Direct mode?
- 41How do I connect the printer and my mobile device via Bluetooth®?
- 42How to use P-touch Library
- 43Using the Device Settings (for Windows)
- 44Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 45The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 46The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 47How do I clean my machine?
- 48How to identify your Operating System (OS) for Windows or Mac
- 49How do I insert/change the paper or label roll?
- 50I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).