FAQs & Troubleshooting
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165 Results
- 1The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 2Creating a label with OpenOffice (Linux®)
- 3I cannot print after updating the firmware or font data.
- 4What iOS mobile application can I use?
- 5How do I reset Wi-Fi® setting?
- 6When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 7What Android™ mobile application can I use?
- 8What is P-touch Update Software?
- 9Use Remote Update to download files to your printer from an FTP server
- 10Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 11Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 12How do I connect my computer to the printer using the Wireless Direct mode?
- 13Using the Communication Settings (for Windows)
- 14How to identify the printer's firmware version
- 15How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 16Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 17Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 18My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 19The LED indicator or the LCD is not lit.
- 20How to open the Devices and Printers window
- 21When printing from an application, the application's "Collate" setting does not work correctly.
- 22This printer is not detected when establishing a Bluetooth® connection.
- 23How do I switch to and use the mass storage mode?
- 24The print quality is poor.
- 25How to delete the registry information and files related to the printer driver
- 26How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 27I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 28When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 29Can I print out the printer information?
- 30The paper settings specified from the server computer are not reflected on the client computer.
- 31How to connect to an AC power outlet (Optional)
- 32How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 33How do I initialize and clear the printer to factory default settings?
- 34I cannot print from RedHat or CentOS. (Linux®)
- 35I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 36When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38The printer does not print or a printing error occurs.
- 39Using the Device Settings (for Windows)
- 40How do I connect the printer to my computer via Wi-Fi® using an access point?
- 41The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 42The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 43How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 44How do I clean my machine?
- 45How to identify your Operating System (OS) for Windows or Mac
- 46When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 47I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 48I cannot save the edited text file. (Linux®)
- 49I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 50Using Web Based Management