FAQs & Troubleshooting
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156 Results
- 1This printer is not detected when establishing a Bluetooth® connection.
- 2How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 3The paper settings specified from the server computer are not reflected on the client computer.
- 4How to connect to an AC power outlet (Optional)
- 5Using the Communication Settings (for Windows)
- 6When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 7How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9The LED indicator or the LCD is not lit.
- 10When printing from an application, the application's "Collate" setting does not work correctly.
- 11When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 12(Video) What is the JPEG printing and how can I use it?
- 13How do I uninstall the printer driver?
- 14How to identify your Operating System (OS) for Windows or Mac
- 15Will my printer automatically turn itself off?
- 16(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 18I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 19When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 20What iOS mobile application can I use?
- 21Using the Device Settings (for Windows)
- 22Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 23Printing is not possible. (USB connection)
- 24(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 25How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 26(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 27I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 28I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 29How do I transfer label or slip templates?
- 30How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 31Disable or reconfigure SELinux. (Linux®)
- 32Uninstalling the printer drivers (Linux®)
- 33Creating a label with OpenOffice (Linux®)
- 34How to attach the belt clip
- 35How to use the Paper Size Setup (for Windows)
- 36"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 37How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 38How do I insert/change the paper or label roll?
- 39How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 40How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 41I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 43Where can I find my Brother printer's serial number?
- 44I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46What Android™ mobile application can I use?
- 47P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 48Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 49What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 50How to charge the rechargeable Li-ion battery