FAQs & Troubleshooting
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142 Results
- 1How do I transfer label or slip templates?
- 2The LED indicator or the LCD is not lit.
- 3Where can I find my Brother printer's serial number?
- 4Will my printer automatically turn itself off?
- 5How to install the rechargeable Li-ion battery
- 6How do I transfer label templates with P-touch Transfer Express?
- 7When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 8The printer does not print or a printing error occurs.
- 9Adding a custom media size for continuous roll (Linux®)
- 10How to charge the rechargeable Li-ion battery
- 11How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 12How do I clean my machine?
- 13When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 14Using the Device Settings (for Windows)
- 15Printing is not possible. (USB connection)
- 16How to delete the registry information and files related to the printer driver
- 17This printer is not detected when establishing a Bluetooth® connection.
- 18What iOS mobile application can I use?
- 19"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 20How do I switch to and use the mass storage mode?
- 21The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 22How to use the Paper Size Setup (for Windows)
- 23Printed paper contains streaks or paper is not fed correctly.
- 24Using the Communication Settings (for Windows)
- 25How to identify the printer's firmware version
- 26How to connect to a DC power socket (Optional)
- 27I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 28Print free-length labels with the set length (Linux®)
- 29How to identify your Operating System (OS) for Windows or Mac
- 30How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 31How to use P-touch Library
- 32Creating a label with GIMP (Linux®)
- 33Creating a label with OpenOffice (Linux®)
- 34Can I set a different media width when using an OpenOffice template? (Linux®)
- 35When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 36When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 37P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 38Using the Printer Setting Tool (for Windows)
- 39What is the JPEG printing and how can I use it?
- 40I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 41How do I uninstall the printer driver?
- 42Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 43Why doesn't my printer turn on when the Power button is pressed?
- 44How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 45I connected multiple printers of the same model to one computer but can only print from one of them.
- 46How do I connect the printer to my computer using a USB cable?
- 47Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 48My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 49I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 50How to open the Devices and Printers window