FAQs & Troubleshooting
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- 1(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2How to charge the rechargeable Li-ion battery
- 3Wi-Fi® indicator is lit in blue but the printer cannot communicate with other devices via Wi-Fi.
- 4How do I transfer label or slip templates?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 7The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 8How do I connect RJ printer to my computer?
- 9How to connect to a DC power outlet (Optional)
- 10How do I install the Software for wireless network environment using the installer CD-ROM and temporarily using a USB cable?
- 11Printing is not possible. (USB connection)
- 12When I print many continuous labels, part of the label data is printed twice.
- 13How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 14How do I install/change the RD roll?
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18How to install the rechargeable Li-ion Battery (Optional)
- 19How to connect to an AC power outlet (Optional)
- 20How do I reset network setting?
- 21Will my printer automatically turn itself off?
- 22How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 23Suddenly my print server stopped printing.
- 24I have an occasional printing problem.
- 25The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 26How do I install the software using a USB cable? (for Windows)
- 27My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 28Where can I find my Brother printer's serial number?
- 29How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 30What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 31The paper settings specified from the server computer are not reflected on the client computer.
- 32How do I transfer label templates with P-touch Transfer Express?
- 33The print quality is poor, and the image is too light or dark.
- 34How to delete the registry information and files related to the printer driver
- 35How can I install the printer driver only? (for Windows)
- 36How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 37Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 38How to install Brother software on a computer not connected to the Internet
- 39I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 40The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 41How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 42How to identify your Operating System (OS) for Windows or Mac
- 43How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 44What iOS mobile application can I use?
- 45A communication error occurs when printing via serial cable (RS-232C).
- 46Which interface cable can I use?
- 47Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 48How to identify the printer's firmware version
- 49I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 50The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)