FAQs & Troubleshooting
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120 Results
- 1How do I transfer label or slip templates?
- 2A communication error occurs when printing via serial cable (RS-232C).
- 3P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 6The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 7How to charge the rechargeable Li-ion battery
- 8What is the Label List? (P-touch Editor 5.x for Windows)
- 9The printer automatically turns off when not used for a while.
- 10I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 11How do I transfer label templates with P-touch Transfer Express?
- 12How to install the rechargeable Li-ion Battery (Optional)
- 13How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 14Printing is not possible. (USB connection)
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 17The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 18I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 19How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 20What Android™ mobile application can I use?
- 21How to use the RJ Utility (for Windows)
- 22Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 23"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 24I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 25Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 26What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 27How can I install the printer driver only? (for Windows)
- 28How to identify your Operating System (OS) for Windows or Mac
- 29How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 30How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32How do I connect RJ printer to my computer?
- 33Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 34How to install Brother software on a computer not connected to the Internet
- 35How to open the Devices and Printers window
- 36When printing from an application, the application's "Collate" setting does not work correctly.
- 37Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 38The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 39(Video) When I print many continuous labels, part of the label data is printed twice.
- 40When I print many continuous labels, part of the label data is printed twice.
- 41The print quality is poor, and the image is too light or dark.
- 42How do I clean my machine?
- 43How do I install the software using a USB cable? (for Windows)
- 44How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 45How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 46How do I install/change the RD roll?
- 47(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 48How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 49The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 50The driver downloaded from the website cannot be installed.