FAQs & Troubleshooting
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107 Results
- 1How do I transfer label or slip templates?
- 2How to install the rechargeable Li-ion Battery (Optional)
- 3How do I install/change the RD roll?
- 4How do I transfer label templates with P-touch Transfer Express?
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6How do I connect RJ printer to my computer?
- 7The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 10How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 11How to identify the printer's firmware version
- 12I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 13What Android™ mobile application can I use?
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15A communication error occurs when printing via serial cable (RS-232C).
- 16How to charge the rechargeable Li-ion battery
- 17The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 18How to delete the registry information and files related to the printer driver
- 19How do I uninstall the printer driver?
- 20The print quality is poor, and the image is too light or dark.
- 21Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 22How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 23Where can I find my Brother printer's serial number?
- 24How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 25I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 26The driver downloaded from the website cannot be installed.
- 27How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 28How to open the Devices and Printers window
- 29Can I directly operate my printer from a self-developed application software and print a label?
- 30I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 31What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 32How do I transfer templates or other data from the computer to the printer?
- 33How to connect to a DC power outlet (Optional)
- 34How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 35The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 36Printing is not possible. (USB connection)
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 39When I print many continuous labels, part of the label data is printed twice.
- 40How do I install the software using a USB cable? (for Windows)
- 41How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 42P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 43Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 44How to connect to an AC power outlet (Optional)
- 45Which interface cable can I use?
- 46When I try to print multiple pages via Bluetooth® from a Windows 8 computer, it takes a long time for the printing to start and finish.
- 47The printer automatically turns off when not used for a while.
- 48The print result is blurred/white lines appear on my prints, or the print result is too dark to read and sometimes the paper cannot be fed correctly. What should I do?
- 49The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 50How do I create a label using a template? (P-touch Editor 5.x for Windows)