FAQs & Troubleshooting
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143 Results
- 1I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 2How to install the rechargeable Li-ion Battery
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 5How do I install/change the RD roll?
- 6How do I transfer label or slip templates?
- 7How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 8How do I switch to and use the mass storage mode?
- 9The print quality is poor, and the image is too light or dark.
- 10The paper settings specified from the server computer are not reflected on the client computer.
- 11How do I connect RJ printer to my computer?
- 12I have an occasional printing problem.
- 13How to use the Paper Size Setup (for Windows)
- 14The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 15How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 16When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18How to install Brother software on a computer not connected to the Internet
- 19Using the Communication Settings (for Windows)
- 20"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 21How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 22Using Web Based Management
- 23Where can I find my Brother printer's serial number?
- 24When printing from an application, the application's "Collate" setting does not work correctly.
- 25I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27What iOS mobile application can I use?
- 28How can I connect my printer wirelessly?
- 29How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 30The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 31How to charge the rechargeable Li-ion battery
- 32How to identify your Operating System (OS) for Windows or Mac
- 33Printing is not possible. (USB connection)
- 34Wi-Fi® and Bluetooth® lamps are lit in blue but the printer cannot communicate with other devices via a wireless LAN.
- 35How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 36Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 37I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 38Error messages do not appear when using the USB connection of my printer.
- 39Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 40How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 41How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 42Disable or reconfigure SELinux. (Linux®)
- 43What Android™ mobile application can I use?
- 44How do I set the Label Peeler?
- 45How do I connect the printer to my computer via Wi-Fi®?
- 46Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 47What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 48How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 49How do I transfer label templates with P-touch Transfer Express?
- 50How do I reset network setting?