FAQs & Troubleshooting
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89 Results
- 1When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3Where can I download the latest P-touch Editor for Mac?
- 4How do I create and transfer templates? (for Mac)
- 5(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 6Printing from an Android™ device
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10This printer is not detected when establishing a Bluetooth® connection.
- 11How to identify your Operating System (OS) for Windows or Mac
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13How do I connect my computer to the printer using the Wireless Direct mode?
- 14How do I switch to and use the mass storage mode?
- 15I cannot connect my printer to a Windows 11 computer via USB.
- 16Installing the CUPS wrapper/LPR printer driver (Linux®)
- 17How do I connect the printer and my mobile device via Bluetooth®?
- 18This printer is not detected when establishing a Wi-Fi® connection.
- 19What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 20How to charge the rechargeable Li-ion battery
- 21(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 22I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 23Installing a CA certificate
- 24How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 25(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 26How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 27Where can I find my Brother printer's serial number?
- 28What Android™ mobile application can I use?
- 29What iOS mobile application can I use?
- 30How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 31How do I transfer label templates with P-touch Transfer Express?
- 32(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 33Some of the print options in OpenOffice do not work. (Linux®)
- 34What is the JPEG printing and how can I use it?
- 35I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 36How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 37How do I clean the platen roller?
- 38How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 39When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 40(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 41I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 43The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 44The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 45How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 46The print quality is poor, and the image is too light or dark.
- 47How to insert paper
- 48How to delete the registry information and files related to the printer driver
- 49Printing is not possible. (USB connection)
- 50How can I connect the printer to my mobile device via Wi-Fi®?