FAQs & Troubleshooting
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81 Results
- 1This printer is not detected when establishing a Bluetooth® connection.
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Where can I download the latest P-touch Editor for Mac?
- 5I cannot connect my printer to a Windows 11 computer via USB.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 8Where can I find my Brother printer's serial number?
- 9How to charge the rechargeable Li-ion battery
- 10How do I transfer label templates with P-touch Transfer Express?
- 11Printing is not possible. (USB connection)
- 12I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 13Installing a CA certificate
- 14There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 15The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 16What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 17Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 18When printing from an application, the application's "Collate" setting does not work correctly.
- 19The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 20How do I create and transfer templates? (for Mac)
- 21I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 22What Android™ mobile application can I use?
- 23What iOS mobile application can I use?
- 24Installing the CUPS wrapper/LPR printer driver (Linux®)
- 25Uninstalling the printer driver (Linux®)
- 26How to install Brother software on a computer not connected to the Internet
- 27What is the JPEG printing and how can I use it?
- 28I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 29How do I uninstall the printer driver?
- 30How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 31The printer does not turn on, so I cannot print.
- 32I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 33(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34The side margins are incorrect.
- 35How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 36How to set up the printer
- 37I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 38How do I switch to and use the mass storage mode?
- 39The paper is jammed in the printer.
- 40When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 41Printing from an Android™ device
- 42(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 43Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 44How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 45The print quality is poor, and the image is too light or dark.
- 46(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 47How to open the Devices and Printers window
- 48I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 49How do I connect the printer and my mobile device via Bluetooth®?
- 50How to identify the printer's firmware version